Be expert Open Learning Platform, affiliated with the Institute of Research and Consulting Studies at the University of Hail, is committed to delivering its electronic training services according to the highest standards of quality and reliability, ensuring a safe and effective learning experience for all beneficiaries. These services are continuously provided through the platform in accordance with approved timelines and service standards.
The use of electronic services through Be expert Open Learning Platform is subject to the terms and conditions of each training program, as outlined in the Institute’s approved electronic services guide.
1. Help and Technical Support
Be expert Open Learning Platform provides a dedicated help and technical support section to assist beneficiaries in using the platform easily and efficiently. This includes:
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Guidance and instructional materials
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Frequently asked questions
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Links to supporting resources
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A version compatible with various devices for easy browsing
2. Privacy and Confidentiality Policy
The platform is committed to protecting the confidentiality of beneficiaries’ information and does not use or disclose it except to legally authorized entities and when necessary to complete procedures in accordance with Saudi regulations.
3. Information Disclosure
The platform confirms its full commitment not to disclose personal data to any third party, except where required by law or to protect the Institute’s rights and comply with relevant regulations.
4. Privacy Statement
This policy has been prepared to ensure transparency regarding the data collected during the use of the platform, and how it is processed and protected using secure technical measures.
5. Data Required for Transactions
Personal data is requested with the beneficiary’s explicit consent and only to the extent necessary to perform required services, such as program registration or communication.
6. Browsing and Data Collection
The platform does not automatically collect personal data from users’ devices. Data is collected only when users voluntarily provide it while using the platform.
7. Third-Party Disclosure
Personal data is not shared with third parties except with legally authorized entities. In the event of an official governmental or judicial request, disclosure is made strictly in accordance with legal requirements.
8. Changes to the Privacy Policy
The platform reserves the right to amend or update the e-training and privacy policies at any time. Users will be notified of updates through the platform.
9. Communication and Engagement
The platform is committed to responding to beneficiaries’ inquiries and feedback through official communication channels such as email, social media, and approved contact numbers.
10. Trainee Data Privacy
The platform protects trainees’ personal data from unauthorized access and does not publish or share it except as required by law.
11. Purpose of Collecting Personal Data
Personal data is collected in order to:
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Complete program registration procedures
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Issue certificates
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Send notifications and registration confirmations through approved communication channels
12. Financial Information Security
The platform safeguards all financial information and payment transactions using secure electronic payment systems and regularly reviews and updates privacy policies.
13. Complaint Handling Mechanism
The platform provides a clear mechanism for submitting complaints related to electronic services. Complaints are handled confidentially and processed within a defined timeframe. If unresolved, they may be escalated to the relevant authority.
14. Beneficiary Identity Verification
The platform implements digital identity verification systems to ensure services are provided only to eligible beneficiaries and that submitted data matches official identification.