General Description
The Goals
- Prepare participants to understand the fundamentals of tourism and hospitality.
- Develop tour guiding skills and the ability to deliver accurate and engaging information.
- Enable trainees to communicate effectively with tourists from different cultures.
- Enhance the ability to manage tourist groups and organize tourism experiences.
- Train participants in tourist customer service and professional complaint handling.
- Develop the professional and behavioral skills required in tourism and hospitality.
- Prepare trainees for an advanced career path aligned with the Certified Business Professional in Tourism and Hospitality CPD-TH.
Target Auidence
- Professionals working in tourism and hotels.
- Fresh graduates who want to enter the tourism and hospitality field.
- Employees working in travel and tourism companies.
- Entrepreneurs in tourism-related projects.
- Professionals working in government entities related to tourism.
- Employees working in events and exhibitions.
- Reception and customer service staff in tourism establishments.
- Anyone who wants to develop professional skills in tour guiding and hospitality.
The Features
Topics
- Introduction to tourism and hospitality.
- Definition of the tourism and hospitality sector and its components.
- The economic importance of the tourism sector.
- Different types of tourism.
- Work ethics in tourism and hospitality.
- Communication skills and customer service.
- Effective communication and first impressions.
- Excellent customer service and dealing with different cultures.
- Complaint handling and difficult situations.
- Tourism and hotel facility management.
- Types of hospitality establishments and work organization.
- Hotel departments, reception, and reservation operations.
- Quality standards in tourism establishments.
- Tourism marketing and destination promotion.
- Building tourism identity and using social media.
- Customer Relationship Management CRM.
- Occupational health and safety in tourism.
- First aid and tourism crisis management.
- Tourist data protection and related regulations.
- Professional development and workplace behavior.
- Professional etiquette, professional appearance, and working under pressure.
- Teamwork and career development opportunities in the sector.
Learning outcomes
- Comprehensive understanding of the tourism and hospitality sector and its key components.
- Ability to distinguish between different types of tourism and their roles.
- Familiarity with the fundamentals of hotel and tourism facility management.
- Understanding tourism marketing principles and tourism identity building.
- Mastery of tourist customer service skills.
- Ability to use effective communication skills with tourists and customers.
- More professional handling of reservation and reception systems.
- Time and quality management in tourism work environments.
- Solving customer problems and complaints professionally.
- Enhanced professionalism, etiquette, and cultural awareness.
- Commitment to professional standards and work ethics.
- Readiness for advanced training paths such as the Certified Business Professional in Tourism and Hospitality CPD-TH.
Requirements And Conditions
- A desire to work or develop professionally in tourism and hospitality.
- Interest in learning tour guiding and customer service fundamentals.
- Ability to communicate politely and professionally with tourists and customers.
- Readiness to deal with different cultures and various service situations.
- Commitment to attending the 3-day training program.
- Completion of 15 online training hours.
- Participation in practical activities and exercises during training.
- A suitable device and stable internet connection for online training and assessment.
- Readiness to pass the final assessment with a minimum passing score of 70%.
FAQs
The course helps build essential tourism and hospitality skills and prepares trainees for more advanced pathways such as the Certified Business Professional in Tourism and Hospitality CPD-TH.
Yes, it develops visitor interaction, experience organization, professional communication, and service situation management skills, which are important in events and exhibitions.
