Implementing an advanced training program for employees of Hamam Abdo Grills restaurants at Hail University
The Institute of Consulting Research at the University of Hail conducted a specialized training program for employees of Hamam Abdo Grill Restaurants Company. The program aimed to develop professional and technical skills and enhance performance in the restaurant and customer service sector, thereby improving service quality and the customer experience.
The program focused on training employees in managing daily operations, customer service skills, improving productivity, and mastering cooking and grilling techniques according to the highest quality standards. It also emphasized enhancing communication and teamwork skills to ensure integrated and effective performance.
The training included advanced modules in restaurant management, time management, food safety and hygiene, and developing supervisory and monitoring skills to guarantee adherence to quality standards across all branches.
The Institute designed the program using a scientific and applied methodology that combined interactive workshops with hands-on practical training, enabling trainees to immediately apply what they learned in the workplace.
This program is part of the Institute of Consulting Research's efforts to empower and qualify national talent to keep pace with the latest developments in the restaurant and customer service sector, thereby enhancing the company's competitiveness and sustaining its outstanding performance. This collaboration represents a successful model of partnership between academic institutions and the business sector in the restaurant field, as it contributes to building qualified personnel who provide high-quality services and achieve excellence in customer experience.
